Get Help
Support that feels like it’s down the hall.
Reach a real person who knows your practice, not a queue and a case number. Chat first when it is quick, call when it is not, and let us take it from there.
How to reach support
Three easy ways to get a hand.
Chat first
The fastest way to a quick answer. Start a chat and we will jump in.
Call us
(916) 851-0836
Mon–Fri 5am–5pm PT. Real people, every time.
support@thinksmartinc.com
Send details anytime and we will follow up.
What we help with
One team for the whole practice.
Software, hardware, and everything in between. If it keeps your practice running, we can help.
OfficeMate & ExamWRITER
Day-to-day questions about the software your practice runs on.
Eyefinity EHR
Help with Eyefinity EHR running in your hosted environment.
Upgrades
Version updates handled and coordinated around your schedule.
Printers & scanners
Prescriptions, statements, and document scanning that just work.
Connectivity
Getting devices, lanes, and locations reliably online.
Third-party apps
The other tools your practice depends on, working alongside OfficeMate.
Remote support
Already on with a technician?
When you are working with our team, we may give you a short support code to start a remote session. Enter it here and connect, and we will see your screen to help right away.
Only enter a code a Think Smart technician gave you directly.
Systems
Check status or sign in.
System Status
See real-time status and any active maintenance for your hosted environment.
View system statusClient Login
Sign in to your Think Smart account to manage your practice’s services.
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