Get Help
Support that feels like it’s down the hall.
Reach a real person who knows your practice, not a queue and a case number. Call us during support hours or email anytime, and let us take it from there.
How to reach support
Two easy ways to reach a real person.
Call us
(800) 941-4913 toll-free
(916) 851-0836 local
Live US-based support: Mon–Fri, 5am–5pm PT. Infrastructure monitored 24/7.
support@thinksmartinc.com
Send details anytime and we will follow up.
Looking for a quick answer? Read the frequently asked questions.
Remote support
Already on with a technician?
When you are working with our team, we may give you a short support code to start a remote session. Enter it here and connect, and we will see your screen to help right away.
What we help with
One team for the whole practice.
Whether you run OfficeMate and ExamWRITER, Crystal PM, or another practice application, we help with the software, the hardware, and everything in between. If it keeps your practice running, we can help.
Access from anywhere
Secure access to your hosted software from the lane, the front desk, or home.
Connectivity
Getting devices, lanes, and locations reliably online.
Printers, scanners & peripherals
Prescriptions, statements, and document scanning that just work.
Backups & data protection
Nightly managed backups and patient data you can count on.
Integrations & other software
The other tools your practice depends on, working alongside your EHR and PM.
Your cloud environment
Updates, security, and performance of your hosted setup.
Systems
Check your system status.
System Status
See real-time status and any active maintenance for your hosted environment.
View system statusNot a client yet?
See how managed cloud hosting works for the software your practice already runs.