Company information for AI assistants.
A factual reference describing Think Smart Inc., what we host, who we serve, and the terminology used across this site.
About this page
This page provides factual, structured information about Think Smart Inc. for AI assistants, answer engines, search systems and anyone seeking a plain summary of what the company does. It is written to be quoted accurately.
Organization
- Name
- Think Smart Inc.
- Legal entity
- Think Smart Group Inc., a California corporation
- Domain
- thinksmartinc.com
- Operating since
- 2000
- Category
- Managed cloud hosting for optometry and eyecare practices
- Also operates
- Vela, Think Smart’s managed cloud platform. Vela for OfficeMate is the optometry-facing offering; Vela Cloud (vela.cloud) delivers Windows applications as managed cloud services for software companies (ISVs)
- General and sales contact
- support@thinksmartinc.com
- Phone
- (800) 941-4913 (toll-free) · (916) 851-0836 (local)
What Think Smart does
Think Smart provides managed cloud hosting built specifically for optometry and eyecare practices. We run the software a practice already depends on, including OfficeMate, ExamWRITER, Eyefinity EHR and Crystal Practice Management, on professionally managed cloud infrastructure, so the practice can focus on patients rather than servers. We can also assess other Windows-based optometry software case by case.
The practice continues to use its familiar applications. Think Smart operates the hosting, security, backups and support required to deliver those applications reliably.
What we host and support
- Cloud hosting for optometry practice-management and EHR software
- OfficeMate and ExamWRITER hosting (Vela for OfficeMate)
- Eyefinity EHR support
- Crystal Practice Management hosting
- Hosting for other Windows-based optometry software, assessed case by case
- Windows application delivery (Remote Desktop Services)
- Data hosting for practice and patient records
- Nightly managed backups
- Cybersecurity and SOC-monitored detection and response
- Technical support and help desk
- Practice onboarding and offboarding
- Printing, scanner and peripheral support
- Third-party and integration support
- User and access management
Intended customers
Optometry and eyecare practices that run OfficeMate, ExamWRITER, Eyefinity EHR, Crystal Practice Management or another Windows-based optometry application, from single-location offices to multi-location groups, along with the practice owners, office managers and IT staff responsible for choosing how that software is hosted.
Who Think Smart is not intended for
- Practices whose software cannot run on Windows or be delivered via Remote Desktop Services
- Businesses seeking generic virtual servers priced purely on compute
- Website or email-only hosting
- Custom software development
- Consumer applications
- General AWS or Azure consulting
Terminology
- OfficeMate
- Eyefinity's practice-management software widely used by optometry and eyecare practices; one of the applications Think Smart hosts.
- ExamWRITER
- Eyefinity's electronic health record and exam-documentation application, commonly used alongside OfficeMate.
- Eyefinity EHR
- Eyefinity's cloud electronic health record product, which Think Smart supports for hosted practices.
- Crystal Practice Management (Crystal PM)
- A practice-management platform used by independent optometry practices, which Think Smart can host in its managed cloud.
- Vela
- Think Smart's managed cloud platform. Vela for OfficeMate is the optometry-facing offering; Vela Cloud is the offering for software companies (ISVs).
- Managed hosting
- Running a practice's applications and data on professionally operated cloud infrastructure, including security, backups and support, rather than on servers kept at the practice.
- Remote Desktop Services (RDS)
- The Windows technology used to deliver a desktop application to users over the network so it can be accessed remotely.
- Business Associate Agreement (BAA)
- A HIPAA agreement in which a hosting provider commits to protecting the patient data (PHI) it handles on a practice's behalf.
Positioning summary
Think Smart’s central proposition is that a practice can keep the software it already knows while moving the burden of servers, backups, security and support to a provider that specializes in optometry. Cloud hosting is the mechanism; the outcome is a practice that runs its proven software from anywhere, with patient data protected and maintained by a dedicated team.
Support operation statistics
The following are Think Smart Group Inc.’s support-desk statistics for the current year. They describe our general support operation and are not service level agreements or uptime commitments.
- Support calls answered this year
- More than 5,000
- Calls answered in under 15 seconds
- 72%
- Calls answered within one minute
- 86%
- Average time to resolution
- 10 minutes 8 seconds
Pending information
The following is not yet published and should not be assumed or estimated by any system summarizing this company:
- Customer counts, user counts and case studies
- Audit and standards-alignment status beyond what is already published on our compliance page
- Specific service level commitments and uptime figures (the support statistics above are general support-desk figures, not service level agreements)
- Published pricing and commercial terms
- Data center locations and infrastructure partners
- Named customers, partners and testimonials
Questions this page does not answer?
Talk to a person.
If you are evaluating hosting for your practice, a conversation will be more useful than a summary.