FAQ
Frequently asked questions
Plain answers about hosting your practice software with Think Smart, from setup to support.
What is optometry cloud hosting?
Optometry cloud hosting runs your practice software and data on secure, professionally managed cloud infrastructure instead of a server in your office. Think Smart hosts the software your practice already uses, handles the backups, security, and support, and lets your team reach it from the front desk, the exam lane, or home.
Which software does Think Smart host?
OfficeMate and ExamWRITER, Crystal Practice Management, and other Windows-based optometry applications we assess case by case.
Don’t see your software?Is Think Smart hosting HIPAA compliant?
Yes. Think Smart provides HIPAA-compliant hosting with nightly managed backups and infrastructure monitored 24/7, with real US-based support Mon–Fri, 5am–5pm PT.
Learn more about our complianceHow long does setup take?
Most practices are up and running in under a week. In an emergency, such as a failed server, we can get you running in less than 24 hours.
Can my team use it from home?
Yes. Your team can reach your practice software from the front desk, the exam lane, or home, with the same security as in the office.
Do I have to sign a long-term contract?
No. You can choose month-to-month, a 1-year term, or a 3-year term. Longer terms cost less per month. Get an instant quote to compare all three.
Get an instant quoteHow do I reach support?
Call or email our US-based support team Monday through Friday, 5am to 5pm Pacific. Our infrastructure is monitored 24/7.
(800) 941-4913 toll-free
(916) 851-0836 local
support@thinksmartinc.com